Effective Date: April 5, 2022
Last Updated: February 2026
These Terms & Conditions (“Terms”) govern your access to and use of www.pandavaults.com (the “Service”) operated by PandaVaults (“we”, “us”, “our”).
By accessing or using our Service, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or services.
1. Purpose of This Agreement
These Terms establish the general legal framework for using the PandaVaults website and services.
Detailed policies governing specific aspects of your experience are published separately and form an integral part of these Terms:
- 📘 First-Time Purchase Guide – Product types, order status, and step-by-step instructions
- 📦 Shipping & Delivery – Costs, methods, process, and insurance
- 🔄 Cancellations & Returns – Deposits, refunds, after-sales support, and damage claims
- 🔒 Privacy Policy – How we collect, use, and protect your data
By placing an order with PandaVaults, you confirm that you have read, understood, and accepted all applicable policies.
2. Eligibility
You must be at least 18 years old to use our Service.
By using this website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding agreements.
3. Account & User Responsibilities
If you create an account with PandaVaults, you agree to:
- Provide accurate, current, and complete information
- Maintain the security and confidentiality of your login credentials
- Notify us immediately of any unauthorized use of your account
- Not misuse, disrupt, or interfere with the Service
We reserve the right to suspend or terminate your access if we suspect misuse, fraud, or violation of these Terms.
4. Orders & Contract Formation
- All orders placed on PandaVaults are offers to purchase
- We reserve the right to refuse or cancel any order at our sole discretion
- A binding contract is formed only when your order payment has been confirmed and we issue an order confirmation
- In the event of a cancellation due to pricing errors, stock unavailability, or studio-related issues, we will issue a full refund
5. Payments
- All payments are processed securely through third-party payment providers (Stripe, PayPal, etc.)
- We do not store or have access to your credit or debit card details
- By completing a payment, you authorize our payment partners to process the transaction in accordance with their terms and applicable regulations
6. Intellectual Property
All content on the PandaVaults website—including but not limited to text, images, logos, product photographs, descriptions, and software—is the property of PandaVaults, its licensors, or the original studios and is protected by international copyright and intellectual property laws.
You may not:
- Reproduce, distribute, modify, or publicly display any content without prior written permission
- Use our trademarks or branding without authorization
Unauthorized use of any content may result in legal action.
7. Limitation of Liability
To the maximum extent permitted by applicable law, PandaVaults and its affiliates shall not be liable for:
- Delays caused by carriers, customs, or force majeure events (including but not limited to weather, political instability, natural disasters, or global pandemics)
- Customs duties, taxes, or import restrictions imposed by the destination country
- Minor imperfections or shipping-related wear inherent to handcrafted resin collectibles (as detailed in our Cancellations & Returns policy)
- Any indirect, incidental, or consequential damages arising from your use of our Service or products
Our maximum liability to you in any circumstance shall not exceed the total amount you paid for the specific order in question.
8. Third-Party Links
Our website may contain links to external websites, including social media platforms, partner studios, or payment processors.
PandaVaults does not control and is not responsible for the content, privacy practices, or terms of any third-party websites. You access them at your own risk.
9. Termination
We reserve the right to restrict, suspend, or terminate your access to our Service, without prior notice, if:
- You violate any provision of these Terms
- We detect fraudulent, abusive, or unauthorized activity
- Such action is necessary to protect the security or integrity of our Service
Termination does not relieve you of any outstanding payment obligations.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs.
When we make material changes:
- The “Last Updated” date at the top of this page will be revised
- We may notify you via email or a prominent notice on our website
Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to its conflict of law principles.
Any disputes arising out of or relating to these Terms or your use of the Service shall be resolved exclusively in the courts of Hong Kong SAR.
12. Contact Us
If you have any questions about these Terms, need clarification, or wish to discuss any matter directly, please contact us:
Company Name: HK VentureLink Global Trading Co., Limited (香港啟境合通貿易有限公司)
Address: PORTION 1 OF UNIT NO.721A, 7/F,STAR HOUSE, NO.3 SALISBURY ROAD,TSIM SHA TSUI,KOWLOON,HONG KONG
Email: info@pandavaults.com
Contact Number (Whatsapp): +86 18922018213
Website: www.pandavaults.com
PandaVaults — Curated collectibles. Cherished stories. Collector-first service.